Short version of Coping with Compliance published
A short version of the NFU study ”Coping with Compliance” (2018) is now published. The study shows that compliance leads to growing pressure on Nordic finance employees, forcing them to choose between providing good customer service and following rules and regulation.
EU legislation has a profound impact on the Nordic financial sectors. The study “Coping with Compliance” gives a perspective from inside the sector and sheds a light on the effects of compliance demands on finance employees’ work and wellbeing, and the service provided to customers.
According to the respondents, representing over 35 000 Nordic finance employees, the regulatory requirements on documentation, information to consumers and Know your customers (KYC) have increased in the last 2 years. Consequences for the employees is heavier workload and increasing stress levels.
The report was published in January 2018 and is now available in a short version, summarizing the key results of the study.
Read the short version of Coping with Compliance here.