Do you measure up? A study of Performance Measurement Systems in the Nordic Financial Sectors

Executive summary

Performance measurement systems are part of a culture set by management, and they have an impact on the way employees conduct and carry out their work. There are many aspects that need to be considered when designing and working with performance measurement systems. It is crucial to make sure that the systems are designed to have a positive effect on employee well-being, customer satisfaction and, in the end, the way in which companies in the Nordic financial sectors conduct their business.

This report will publish results from a survey conducted by NFU investigating performance measurement systems in the Nordic financial sectors. The NFU survey concentrates on the systems’ effect on employees’ work situation, the employee-customer relationship, and on the role of management.

The aim of the report is to raise awareness on what to consider when designing and using performance measurement systems and their link to well-functioning and responsible financial sectors.