NFU Policy Paper Coping with Compliance 2021

Executive summary

This policy paper by the Nordic Financial Unions (NFU) examines the impact of regulatory compliance on employees in the Nordic finance sector, highlighting changes since a previous 2018 report. It underscores that while digitalization and automation have somewhat eased compliance-related workloads and improved customer understanding of compliance processes, employees continue to face significant challenges. High levels of documentation and pressure to meet regulatory requirements contribute to stress and extended work hours.

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